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I need help with my electric bike

How long can I expect my battery to last?

If properly charged and maintained (keep the battery charged every two months at a minimum, and try to keep the battery indoors during harsh cold winter months), the battery should last up to 1000 full charge cycles or approximately 3 – 4 years.

Should I charge my battery over night? Does that hurt its life-cycle?

The battery has an onboard battery protection system that prevents battery damage if plugged in for long periods. Charging over night will not affect the battery's life.

The lights don't work on my battery – does that mean it is dead?

Occasionally, the led indicator lights on the battery can become disconnected due to more severe bumpy riding. This does not mean the battery is dead, it only means the charge indicator is not connected anymore. The battery will still function and charge normally.

I lost my key. Can I get a replacement?

Please contact Schwinn Customer Service in the event you have lost your key and require a replacement.

My electric bike won't kick in – how do I get the pedal assist to start?

Ensure that the brakes are not engaged. Ensure that the system is turned on and the battery is full. If the pedal assist still does not function, check to see that the pedal sensor near the bottom bracket is still working properly and mounted close to the spinning magnet. If after checking all of the above items the problem persists please contact your local Schwinn dealer or Schwinn Customer Service for further assistance.

I screwed up the connection on the front wheel wires – what do I do now?

Make sure that the wire colors match when connecting them. Typically if the colors aren't matched, the motor will not operate, but damage was not done. The motor should operate normally once connected correctly.

How much power does charging the battery consume?

The charger output is rated at 30volts at 2amps nominally, which translates into 60 watts.

What kind of range should I expect out of a charge?

Range will vary with rider weight and terrain. The expected range is around 30 miles.

Motor engages and drives bicycle normally

Onboard Charge : Not Functioning

  • Description : Battery shows full charge and onboard charge indicator shows no charge
  • Issue : Throttle hall sensor connection not made
  • Solution : Take bicycle to nearest authorized Schwinn dealer for service.

Onboard Charge : Blinks Red

  • Description : Battery shows full charge and onboard charge indicator shows low charge with blinking red light
  • Issue : Throttle charge indicator connection not made
  • Solution : Take bicycle to nearest authorized Schwinn dealer for service.

Onboard Charge : Functions Normally

  • Description : Motor continues driving when brakes are applied
  • Issue : Brake engagement circuit has become disconnected
  • Solution : Take bicycle to nearest authorized Schwinn dealer for service.

Motor engages intermittantly

Onboard Charge : Intermittent function, possible normal function

  • Description : Motor drives normally and then cuts out suddenly and self remedies.
  • Issue : Position of the control box in relation to the battery has come out of tolerance.
  • Solution : Visually inspect gap between battery and controller box. If gap does exist, take bicycle to nearest authorized Schwinn dealer for service.

Onboard Charge : Motor drives with little to no power and sounds like an engine misfiring.

  • Description : Battery shows full charge and onboard charge indicator shows low charge with blinking red light
  • Issue : One of the three power cables has become disconnected or severed
  • Solution : Discontinue use of the electric drive system immediately, continued use will short the controller. Take bicycle to nearest Schwinn dealer for service.

Motor does not drive bicycle

Onboard Charge : Functions Normally

  • Description : Everything lights up and bike doesn't go
  • Issue : Pedaling sensor is disconnected or too far from crank magnet
  • Solution : Visually inspect gap, which should be no more than 2mm. Take to nearest authorized Schwinn dealer as needed for repair.

Onboard Charge : Not Functioning

  • Description : No lights on the onboard charge indicator and motor not functioning
  • Issue : Onboard power toggle connection has become severed
  • Solution : Visually inspect cables and connection. Remake connection if possible.

Onboard Charge : Functions Normally

  • Description : Everything lights up and bike doesn't go, possibly preceded by a popping noise and smoke
  • Issue : The motor controller in the control box has shorted out. Sometimes the short doesn't effect the charge sensor, engaging the drive system be pedalling will usually short the fuse in the battery
  • Solution : Contact local Schwinn dealer to have control box diagnosed and replaced as needed.

Onboard Charge : Not Functioning - Nothing lights up and bike doesn't go possibly preceded by a popping noise and smoke

  • Description : Nothing lights up and bike doesn't go possibly preceded by a popping noise and smoke
  • Issue : The motor controller in the control box has shorted out. Sometimes the short doesn't effect the charge sensor, engaging the drive system be pedalling will usually short the fuse in the battery
  • Solution : Contact local Schwinn dealer to have control box diagnosed and replaced as needed.

Onboard Charge : Not Functioning - No lights and no function, battery indicator shows a charge

  • Description : No lights and no function, battery indicator shows a charge
  • Issue : Battery is not discharging
  • Solution : Contact your local Schwinn Dealer to have the battery tested.

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